Careers

Solaris offers an exciting and challenging work environment that includes:

  1. Heath Benefits
  2. Quarterly & Annual Bonuses.
  3. Opportunity for advancement.
  4. Private Gym
  5. Flexible Schedules.

Customer Service (Surrey)

SPECIFIC ACCOUNTABILITIES

  1. Answer inbound customer calls through email and over the telephone; provide price checking / price matching services; educate customer about products.
  2. Process pending orders.
  3. Create accounts online for new customers; sign up customers to website over the telephone, email and fax.
  4. Prepare regular, repeat and new orders for processing. Use computer program to convert documents received via mail, fax and email, to readable files, attach prescription from Doctor (Rx) to order.
  5. Process orders through online systems and over the telephone.
  6. Follow up on shipping dates, order status and general order inquiries from customers.
  7. Conduct outbound service calls; proactively contact customers with upcoming refill requirements; regular promotions or special project outbound calling.
  8. Maintain up to date knowledge and understanding of all related company policies and procedures.
  9. Ensures a high professional standard of service and performance by actively participating in other duties as assigned, educational and training programs.
  10. This is a FT position that requires 40 hour per week from Monday to Sunday.

SKILLS, KNOWLEDGE & ABILITIES

Individuals in this position will effectively demonstrate the following:

  • Basic working knowledge of various computer systems and programs including Microsoft Office Suite -- Outlook, Excel, and Word; Jasc picture software; Internet
  • Solid command of the English language; capable of using moderately complex oral and written communication skills
  • Personable, listenable quality to telephone manner
  • Accuracy and a strong attention to detail
  • Ability to solve problems or resolve conflicts which are varied, require analysis or interpretation.
  • Excellent time management, initiative and organizational skills
To apply, please email hr@solarisworldwide.com